Frequently Asked Questions
Everything you need to know about your ALEX AND ANI experience.
How should I care for my ALEX AND ANI jewelry?
To maintain the finish of your jewelry, we recommend removing it before swimming, bathing, or using cleaning products. Clean your pieces with a soft cloth and store them in a dry place.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. Please note that final sale items and personalized pieces are not eligible for return.
When will my order ship?
Standard orders typically process within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your package's progress.
What materials are used in your products?
Our jewelry is crafted using high-quality materials, including recycled brass and eco-friendly finishes like Shiny Silver, Rafaelian Gold, and Rose Gold.
Do you offer a warranty on your jewelry?
Yes, we offer a limited one-year warranty against manufacturing defects from the date of purchase. Please retain your receipt as proof of purchase for any claims.
Can I adjust the size of my bangles?
Most of our signature bangles feature a patented sliding mechanism that allows them to expand and contract for a perfect, customized fit on any wrist.